Frequently Asked Questions
Tracking & Delivery
Get information on delivery schedules and shipping charges.
How can I be eligible for free shipping?
FREE Shipping is available if you're ordering eligible items for delivery within the U.A.E. Orders that include 100 AED qualify for FREE Shipping. Orders below 100 AED will be charged at 15 AED.
How long does it take for delivery?
We typically deliver in 2-5 working days. For regions outside city limits, it might take a few more days.
Can I change my delivery address after I've placed my order?
No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery.
Can I book a preferred delivery time?
No. Delivery usually occurs between 8:00 AM and 7:00 PM. If you are not available, our delivery partner will contact you to arrange a new date and time that is convenient for you.
Do you deliver to multiple addresses?
We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.
I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?
Of course! Call us on +971 (55) 222 4345 and we'll sort it out.
Do I need to show my ID when my order arrives?
Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your passport or Emirates ID.
Can someone else receive the order on my behalf?
Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or Emirates ID).
Cancellation & Returns
We hope you love your new purchase. If it is not exactly what you wished for, we are here to help!
What is your policy on returns?
We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process. Use our Returns Center to return your products in their original packaging, within 14 days of delivery. It's that simple!
My original order was AED 100 or more, so I qualified for free shipping. Do I still get free shipping if I return all or part of my order?
Yes, you will. We will not deduct shipping charges from your refund.
If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 10 days for the refund transfer to be completed.
If I decide I don't want my order when it's being delivered, can I return it directly to your delivery partner?
Yes, you can return your order at the time of delivery.
Will my VAT be refunded when my products are returned?
Yes, your VAT will be refunded to you. Just make sure that you include your invoice when you make a return.
I have other questions about returns, refunds and cancellations. Who can I call?
Our Customer Support team is here to answer all your questions. Call us on +971(55)2224345.